Last updated: 8 October 2026
We want you to be happy with every part you buy. This page explains how returns, exchanges and refunds work. It is in addition to – and does not limit – your rights under the Australian Consumer Law.
Change of mind: 30-day returns
You can return most items within 30 days of delivery for a refund or exchange if they are:
- unused, uninstalled and in the same condition you received them;
- in the original, undamaged packaging with all parts, hardware and paperwork;
- accompanied by your order number or proof of purchase.
The following cannot be returned for change of mind: electrical and electronic parts once installed or with a broken seal, opened fluids, oils and chemicals, special-order or cut-to-length items, and custom-made products. Return shipping for change-of-mind returns is at your cost.
Wrong fitment
If a part that we showed as compatible with the vehicle you selected (or saved in My Garage) does not fit, contact us within 30 days of delivery. We will arrange the return at our cost and offer you the correct part or a full refund. Please do not install parts that clearly do not match – we can only accept returns of parts that are in resaleable condition.
Faulty, damaged or incorrect items
If your item arrives damaged, is faulty, or is not what you ordered, tell us as soon as possible (photos help). You are entitled to a repair, replacement or refund under the Australian Consumer Law, and we will cover the return shipping. For defects that appear later, see our Warranty.
How to return an item
- Email [Support email] with your order number, the items and the reason for the return – or contact us from your account.
- We will confirm the return and send you instructions and, if applicable, a prepaid label.
- Pack the item securely in its original packaging and send it back within 14 days of our approval.
- Do not send items back without approval – we may not be able to process them.
Refunds
Once we receive and inspect your return we will email you. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping costs are refunded when the return is due to our error, a fault or damage. Your bank may take extra time to show the credit.
Exchanges
To exchange an item, return the original and place a new order for the item you want. This is the quickest way to make sure the replacement is in stock and shipped promptly.
Need help?
Our team is happy to help – see our Contact us page.
